SHIPPING & RETURNS

Shipping Policy:

At Corlette Rochat, we strive to provide a seamless and convenient shopping experience for our customers. Here are the key points of our shipping policy:

1. Shipping Destinations: We currently offer shipping within [insert applicable regions or countries]. Please note that certain products may have shipping restrictions due to international regulations or specific manufacturer policies.

2. Processing Time: We make every effort to process and ship your order as quickly as possible. Our typical processing time is [insert processing time], but please allow for additional time during peak seasons or promotional periods.

3. Shipping Methods: We partner with reliable shipping carriers to ensure the safe and timely delivery of your order. The available shipping methods and carriers will be displayed during the checkout process. You can choose the option that best suits your needs.

4. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

5. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This allows you to track the progress of your shipment and estimate the expected delivery date.

Return and Exchange Policy:

We want you to be completely satisfied with your purchase from Corlette Rochat. If, for any reason, you are not satisfied with your order, we offer a flexible return and exchange policy. Here are the key points to note:

1. Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as personal care items, may have additional hygiene requirements for returns. Please refer to the specific product page or contact our customer support for more details.

2. Timeframe: You may initiate a return or exchange within [insert number of days] from the date of delivery. After this timeframe, we regret that we will not be able to process your return or exchange request.

3. Return Process: To initiate a return or exchange, please contact our customer support team with your order details and reason for return/exchange. They will guide you through the process and provide you with any necessary instructions or forms.

4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

5. Refunds and Exchanges: Once we receive and inspect the returned item(s), we will process the refund or exchange according to your preference. Refunds will be issued to the original payment method, and exchanges will be processed promptly, subject to availability.

Please note that certain items, such as personalized or perishable products, may not be eligible for return or exchange. Any exceptions to our standard return and exchange policy will be clearly stated on the product page.

If you have any further questions or need assistance with a return or exchange, please don't hesitate to reach out to our dedicated customer support team. We are here to ensure your satisfaction and resolve any concerns you may have.